This activity provides students with a model for that can help to postpone their judgment. Students will learn to differentiate between observations, interpretations and judgments, by slowing down their thought process and thinking critically to draw more and...
By Anne Bottjer When I arrived at my hotel in Thailand, a colleague from the human resources department accompanied me to my room. To my surprise, she took of her shoes and carefully placed them next to the entrance before she went into the chamber. Without really...
By Sofie Coldenhoff At the Front Office of Le Méridien, we have several collaborations with travel agencies. One of them is Japan to Malta. In my first week I helped with a checked-out of two Japanese women. As in the usual procedure, we asked them how their stay was...
By Kirsten Groenen The Aruban population has a diverse ethnical field, with many different cultures and languages. However, it is still known as “One Happy Island”. The fact that everyone lives happy with and next to each other on the island, doesn’t automatically...
Alice Bouman ( Vice President Operations at Aegis Living) Having respect for cultural rituals and traditions is key if you want to connect for your staff. Check out her case study about training housekeeping staff when you do not speak their...