By: Jurriaan Los They were the first guests we saw all day. The husband looked like he ate breakfast at McDonalds 6 times a week, and the wife was small with blond hair, and huge sunglasses. It was pretty clear, they were Americans. Right before they came in, one of...
By: Maria Andres Senante The little German Pakistan, that’s what my colleagues call the area the hotel is. The berlin area I live in. I was shocked by that name, as I immediately thought that was a very racist comment. Which I still think it’s. Although Berlin is...
Marc de Beer (GM at Sofitel Sanya Leeman Resort) Learning the local language and cultural traditions shows that you have respect for your host country. Check out his case study about the importance of saving other’s...
By Anne Bottjer When I arrived at my hotel in Thailand, a colleague from the human resources department accompanied me to my room. To my surprise, she took of her shoes and carefully placed them next to the entrance before she went into the chamber. Without really...
By Sofie Coldenhoff At the Front Office of Le Méridien, we have several collaborations with travel agencies. One of them is Japan to Malta. In my first week I helped with a checked-out of two Japanese women. As in the usual procedure, we asked them how their stay was...
By Kirsten Groenen The Aruban population has a diverse ethnical field, with many different cultures and languages. However, it is still known as “One Happy Island”. The fact that everyone lives happy with and next to each other on the island, doesn’t automatically...
